Frequently Asked Questions
Q.Do you have a Resort Fee? If so, what’s included?
Yes, we charge a $25 per night resort fee inclusive of taxes. This nightly fee includes a daily Continental Breakfast Buffet, 3-Hour Wine & Cheese Reception, all-day Refreshments, High-Speed Wireless Internet, Bottled Water, Turndown Service, Free Local, and Toll-Free Calls, Fax and Package Service, Library with Books and Newspapers, Health Club Passes and more!
Q.Does the Casablanca provide room service?
Room service menus for The Brooklyn Diner and Tony's di Napoli are located in your guestroom.
Continental breakfast is in Rick's Cafe, however, if you prefer to have breakfast in your room, there is a $5 service fee.
For a hot and hearty New York City breakfast, the Brooklyn Diner next door is wonderful and they deliver to our guestrooms.
For lunch and dinner, spectacular room service is provided by Tony's di Napoli Restaurant at the Casablanca Hotel, but this is New York City where everyone delivers to your door! So please inform the concierge if there is anything else you wish to enjoy for in-room dining.
Q.Does the Casablanca Hotel speak my language?
We have a small but international staff and among all of us, here are some of the languages spoken at the Casablanca Hotel: English, Spanish, French, Italian, Portuguese, Hebrew, German, Hindi, Urdu, Konkani, Marathi, Czech, Slovak, Korean, Mandarin, Cantonese, Arabic, Romanian and Jamaican Patois,
Q.Is the Casablanca Hotel wheelchair accessible?
The Casablanca Hotel is wheelchair accessible and offers Premium King Bedded Guestrooms and amenities that are accessible to persons with disabilities.
Rooms can be reserved online, by phone or by email!
Q.Do you allow smoking?
The Casablanca is a smoke-free hotel. Guests who wish to smoke must go outdoors. There is a $200 clean up fee for anyone who breaks this policy.
Q.When is Check in and Checkout time?
Check-in time is at 3 PM and Check-out time is at Noon. If you arrive early, please feel free to check-in. If your room is ready, we will hand you the key without delay. If not, feel free to drop off your bags and enjoy breakfast or afternoon refreshments in Rick’s Café. If you wish to go out and about Times Square, leave us your cell phone number and we will be glad to let you know when your room has been cleaned, inspected and ready for you to check-in.
Q.What is on the menu for Breakfast?
Continental Breakfast is served daily in Rick's Café. Selections include: hot oatmeal, hard-boiled eggs, whole-wheat toast, assorted croissants, mini-muffins, Danish and scones, bagels with cream cheese, peanut butter, preserves and butter, fresh whole fruit and fruit salad with melon and berries, fresh orange, apple and cranberry juice, assorted cereals, assorted yogurts, and a selection of international coffees and teas. Soymilk and gluten-free toast and cereal are available upon request. Please advise the hotel in advance so we can accommodate these requests.
Breakfast is served Monday - Friday 7 AM - 10:30 AM; Saturday & Sunday 7 AM - 11 AM. Guests craving a big hot breakfast will find it right next door at the Brooklyn Diner.
Q.May I request a quiet room with a view?
We are a small hotel, almost a townhouse surrounded by tall buildings so we do not boast our views. Being sheltered in that way has an advantage; given our location in the heart of Times Square, all of our rooms are surprisingly quiet. Our windows either face West 43rd Street, which offers more light but less protection from the noise of the city, or the inside courtyard, which is quieter. Guests who request a quiet room have said that they prefer a room located towards the inside of the hotel. Noise levels can also vary depending on the room type you have selected. Although our priority is to accommodate your room type, we keep in mind your request for a quiet room. Since we are a small hotel please do not be disappointed if we cannot fulfill both requests.
Q.Do you have a fitness center?
Unfortunately, since we are a small hotel we do not have a fitness center on the property. However, we offer passes to the New York Sports Club which is equipped with a pool, sauna, weights and exercise machines, only steps away.
Q.Is there a coffee shop nearby?
There are two Starbuck's on our block but you won't need to visit them because, at the Casablanca, Rick's Café offers afternoon tea, coffee, cappuccino, espresso, cafe au lait and cookies, pastries and fruit which are available for you to help yourself to, 24 hours a day. There are books, newspapers, magazines and a large television for those who want to watch the game or enjoy a viewing of our favorite romantic movie, Casablanca.
Rick's Café offers breakfast every morning and a wine and cheese reception every evening.
Q.What restaurants do you recommend in the area?
This is the greatest restaurant city in the country, with over 16,000 eating places and 193 ethnic groups. Times Square is home to more than 200 restaurants and countless small eating establishments. Let our concierge know what you are looking for and we will direct you to the right place. Click below for a few of our guest's favorites:
Q.Do I need a credit card to check in?
Guests must provide a credit card to the hotel at the time of check in to guarantee the hotel charges. We recommend you do not use a debit card for this. When you arrive and register, we must get authorization approval from your bank or card issuer for the amount equal to the room and taxes due for the stay as well as an additional $50 per day to allow for incidental charges during your stay such as phone service, room service, valet service and more.
Q.Is there an age requirement for checking into the Casablanca Hotel?
Yes. Casablanca Hotel requires all guests to be at least 21 years or older in order to check into the hotel. All guests will be asked to provide a credit card and valid form of ID upon arrival. Children are always welcome, but they must be accompanied by an adult who is 21 years or older at all times.
Q.Are pets allowed?
Only service animals are allowed at the Casablanca. If you have a service animal, please advise us at time of reservation. Guests are liable for any damages to the room. The service animal may not be allowed to be left in the room unaccompanied.
Q.Do you offer Laundry/Dry Cleaning Service?
Absolutely! We offer same-day dry cleaning for articles handed in before 9:00 AM Monday to Saturday and same-day laundry service for articles handed in before 9:00 AM Monday to Friday. Laundry/Valet bags and forms are available in the bedroom closet.
Why You'll Love Casablanca Hotel DUE TO SOCIAL DISTANCING and SAFETY MEASURES, we can not confirm all amenities will be available for the interim, as we navigate through the reopening process in NYC. We hope to have all amenities in place as soon as possible. Therefore, our Resort fee is waived until further notice. Free internet will always be available. Normally, these amenities are all included in our resort fee of just $25 per night:
- Normally included with your $25 per night resort fee:
- Daily Continental Breakfast
- All Day Refreshments in Rick's Cafe
- 3 Hour Evening Wine & Cheese Reception
- High-Speed Wireless Internet
- Bottled Water & Evening Turndown Service
- Access to a Selection of Books, Magazines, and Newspapers
- Faxes and Package Service
- Passes to nearby New York Sports Club and more!
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