Frequently Asked Questions
Our staff delights in nothing more than making your trip to New York everything you hoped for. We customize all our suggestions based on your unique wishes and desires, so give us a bit of insight as to what you are looking for and we will be so pleased to let you know how that experience can be arranged. Tours, theater tickets, transportation, spa appointments including in-room massage, restaurant reservations, babysitting services and so much more can be organized by contacting the concierges at the Casablanca Hotel. Based on the most common questions, our concierge team has prepared this list of Frequently Asked Questions for your convenience.
Q.Do you have a Resort Fee? If so, what’s included?
Yes, we charge a $25 per night resort fee inclusive of taxes. This nightly fee includes all-day Refreshments including coffee, tea, soft drinks, snacks, fresh fruit and more, High-Speed Wireless Internet, Bottled Water, Free Local, and Toll-Free Calls, Fax and Package Service, Library with Books and Newspapers and more!
Q.Does the Casablanca provide room service?
Room service menus for The Brooklyn Diner and Tony's di Napoli are located in your guestroom.
For a hot and hearty New York City breakfast, the Brooklyn Diner next door is wonderful and they deliver to our guestrooms.
For lunch and dinner, spectacular room service is provided by Tony's di Napoli Restaurant at the Casablanca Hotel, but this is New York City where everyone delivers to your door! So please inform the concierge if there is anything else you wish to enjoy for in-room dining.
Q.Does the Casablanca Hotel speak my language?
We have a small but international staff and among all of us, here are some of the languages spoken at the Casablanca Hotel: English, Spanish, French, Italian, Portuguese, Hebrew, German, Hindi, Urdu, Konkani, Marathi, Czech, Slovak, Korean, Mandarin, Cantonese, Arabic, Romanian and Jamaican Patois,
Q.Is the Casablanca Hotel wheelchair accessible?
The Casablanca Hotel is wheelchair accessible and offers Premium King Bedded Guestrooms and amenities that are accessible to persons with disabilities.
Rooms can be reserved online, by phone or by email!
Q.Do you allow smoking?
The Casablanca is a smoke-free hotel. Guests who wish to smoke must go outdoors. There is a $200 clean up fee for anyone who breaks this policy.
Q.When is Check in and Checkout time?
Check-in time is at 3 PM and Check-out time is at Noon. If you arrive early, please feel free to check-in. If your room is ready, we will hand you the key without delay. If not, feel free to drop off your bags and enjoy breakfast or afternoon refreshments in Rick’s Café. If you wish to go out and about Times Square, leave us your cell phone number and we will be glad to let you know when your room has been cleaned, inspected and ready for you to check-in.
Q.What restaurants do you recommend in the area?
This is the greatest restaurant city in the country, with over 16,000 eating places and 193 ethnic groups. Times Square is home to more than 200 restaurants and countless small eating establishments. Let our concierge know what you are looking for and we will direct you to the right place. Click below for a few of our guest's favorites:
Q.Do I need a credit card to check in?
Guests must provide a credit card to the hotel at the time of check in to guarantee the hotel charges. We recommend you do not use a debit card for this. When you arrive and register, we must get authorization approval from your bank or card issuer for the amount equal to the room and taxes due for the stay as well as an additional $50 per day to allow for incidental charges during your stay such as phone service, room service, valet service and more.
Q.Is there an age requirement for checking into the Casablanca Hotel?
Yes. Casablanca Hotel requires all guests to be at least 21 years or older in order to check into the hotel. All guests will be asked to provide a credit card and valid form of ID upon arrival. Children are always welcome, but they must be accompanied by an adult who is 21 years or older at all times.
Q.Are pets allowed?
Only service animals are allowed at the Casablanca. If you have a service animal, please advise us at time of reservation. Guests are liable for any damages to the room. The service animal may not be allowed to be left in the room unaccompanied.
Q.Do you offer Laundry/Dry Cleaning Service?
Absolutely! We offer same-day dry cleaning for articles handed in before 9:00 AM Monday to Saturday and same-day laundry service for articles handed in before 9:00 AM Monday to Friday. Laundry/Valet bags and forms are available in the bedroom closet.
Why You'll Love Casablanca Hotel
- Included with your $25 per night resort fee:
- Light Continental breakfast served daily in Rick's Cafe from 7am to 10 am
- All Day Refreshments in Rick's Cafe
- High-Speed Wireless Internet
- Digital access to the New York Times
- Bottled Water
- Access to a Selection of Books, Magazines, and Newspapers
- Faxes and Package Service
- Luggage Storage
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